$FL2@(#) SPSS DATA FILE MS Windows Release 10.0.5 spssio32.dll Y@04 Sep 0313:50:27 ID AGE Age INCOME Family Income GENDER Gender CONTACT *Have you had contact with a store employee @RECOMEND Would you recommend the store? @@SATCAT2 *Overall, are you satisfied with the store? SATCAT Overall satisfaction@@CANCEL Plan on stop shopping our store PERF_1 Performance: Managers Polite&@*@PERF_2 Performance: Employees Polite &@*@PERF_3 $Performance: Check out clerks polite&@*@PERF_5 Performance: Service promptly &@*@PERF_6 !Performance: Good value for money &@*@PERF_7 Performance: Flexible Hours &@*@PERF_8 Performance: Bills are clear&@*@PERF_9 %Performance: Convenient Cust Serv Hrs &@*@PERF_10 Performance: Fun to Shop&@*@ No answer ?Male @Female ?Yes @No  No answer ?Extremely likely @ Very likely @Somewhat likely@Not very likely@Not at all likely @ Don't know ? Satisfied @ Not Satisfied  No answer ?Very satisfied @Somewhat satisfied @Somewhat dissatisfied @Very dissatisfied @ Don't know  No answer ?Yes @No   No answer ?Extremely well @2 @3 @4 @5 @6 @7 @8 "@9 $@Extremely poorly &@ Don't know (@Refused*@Not applicable    6dffefe<@h@edoonnnnoiffef ףp=*D@j@eeflnnmnnnmngeGz?@r@fifefdmlnnmnlnhQ+?@ffgfffd@oonnnnnniffffh(\D@@edlghiimlkjeef=@@eefdnonnnnnmkfh@egfeednmmllnmkl<@efefefd@nlnlnnljmfeifhQk;@B@ednoneenneneef(\uJ@@effdhimlmmljof@@@egfffdnonnnnnop ףp=*K@eeffefnX@nnnnnnniqefgee ףp=*@@|@fdnonmmmlkrfef(\•D@D@fffdlonknnniseQ?@@efeefdfinmnmmlt G@eegfgfd@oooeojooueehfe>@@fdoonlnnlkvffe(\U@@F@fffmnljmnnlkwe@M@@efeffdmmnlmnnkx(\A@eefeffd@nnnnnnnnyfeffe ףp=JG@b@fdlqnlnlllzfff(\•A@@fffdqqmmnnnn{eE@ @eefffdqqnmnnqm|effegflX@lnnhqnnk}fefegC@|@fdnqninnqi~fehGz>@p@fffdmonlnnmjfQ+>@@eeeefnnnnnnnnn@F@efefefd@ggglgmeheefeeQ+>@@fdljmlmmkjefeGz:@@fefdeenneleeeGz=@Z@eeegfdnenkennq(\•D@ffgfefn|@nnnnnnnmfffeeGz<@p@fdmmnnnnnifefGz;@@fefdnnnjmmnmf(\u@@@fgfefdnnnnnnnnQ?@fegfffd@nnnnnnlifeeef ףp=C@@fdnnjlnnlkeef0@effdkinnlnglfO@@ejfefmmmmmnnnn(\5C@feffgfdp@qhljglghfegegGzT>@@fnjimifkkgfef@@I@eefdqqqmqnnnf(\µA@J@effefdnqnnnnnj(\A@feffefdh@qqonnnnneejeeQ>@@fdlllllllofefGzT<@@fffdllmilmkje(\µO@@effffdllmmmmmm=@eefeffdL@nnnlnnljfeffe?@@fdllnnmnmmfef ףp=*A@o@fffdmmmmmmml}fD@eeeefmmmimmmmmfegeffdp@nnnnnnnmfegffQ+<@&@fdqqnlnnmmfef(\uC@<@egednilllilie A@@egfeflmlnllonj ףp=H@eefeffd@konlfnnkeegff=@@fdoonnnnoleef(\5F@ @fefdoommomokfQ<@@efeffdnnnonnnn=@ffhfefd@@nqnnnmimeefeeQ>@@fdqinnnnmmfef ףp=O@p@eefnnnnnnnnqe=@@effffdnlnnnnnl@:@fefeefd@nnnnnnnnfeeee=@@fdnnnmmllneeg@?@ @eefdlimmmlmme(\5E@@egfgfdminknnnf<@efefefd`@oonnnlomfffeeGz:@@fdjqmljjkifeeGzT>@@fffdmmmnnnnlfQ+=@@egefdllommlkm@=@feeeefd@llllllllfefeeQk;@4@fdnnnnknnneef@ffflqqomnnqkfGz=@@fefhfdnnoionmeQ?@efeeffd@jqkkllqkfffef ףp=A@1@fnkmemmnlnfffQ+?@F@fefdmninnnlme@@@@eeeefdmlnmmmnnQ?@fehfefd|@mlmllllleegff ףp=@@@fdlkmnnnmleeeQ=@@fefdlqnnnnnne@ehfefdnqnnnnqn@>@eegfefd@nnnnnnmnfefee=@p@fdkknilnlkeeg(\N@@fifdqqnknkqlf ףp= M@@ehfffdkknnnnnn@?@eefeefd@nmnnnnnnfeeee@@@fdnnnnnnnnffh(\U@@ @fhfdnnnknnnlfQ>@@fgffflqqnnnnqlQk>@ffefefd@nqnmmnmkfeiffQk?@@fdnqnnnnnnffgGzT=@*@fffdkjnlnnnke A@@fgfffdqqniqnkjGz;@eegfgfd@nqnlnnnlfegfe(\C@X@fdnnnnnnnneeg ףp=@@@fefdnnnnnnnne(\UL@d@effffnqqnnmnnj=@fefeffd@oknnnnneeegfg(\O@@fmmfqinmlkeee(\µM@D@effdllnlmmkjf>@N@egfefdnnnmnnnm ףp=*@@fegfffd`@lqklqnqheffeeGz<@d@fdnnnnnnnnfeg(\F@\@effdiillnfgie@>@@efeffdmmnnnnnnЂefgeefd@qqnmqnnmfefffGzT>@,@fdqqnknnnlңeeg@fffdlinknnljf(\µC@@effifdnnninnnk ףp=C@eefeffd(@qqnnnnqlfeff ףp=*H@@fdnllmmnnkeef ףp=*A@d@effdqqnnnnqfeQ=@>@egfefdjenninmkQ+=@feeeffdX@lininmnlfefffO@@fdmqniknnleef ףp=j@@@fffdqqnnnnqleGzT?@R@effffdkqnlnnll(\K@feffefdp@nnnnonnnfegffQ>@@fnnmnlllnmfef(\H@j@fefdlonnnnnnfGz<@L@efeffdnnqnnonk ףp=M@eeeeefd@oonklnolfefef=@@fdnnnhqnogfee@>@@effdnnnnnnnmeQ<@@fgfefdmmnnninnGz>@eegfefd@nqnnqnnnffeegGz=@[@fnnqniqniifeh?@@fefdnqnnqlnmeGz;@@eeeefdnqnnnnlk(\UN@ffffffn@nnennnnnfehfe(\µL@:@fdnonnnnnlfef @@@eefdnnnnnnmne(\@@h@effffdmonkmnmlQk=@eefeefn @nngnlnmnfegfh?@r@fdoonjonnjeehQk>@F@fffllinlnnjkfQ<@@efeefdllnnnnnm G@fefeefd$@nmnmmnmnffgee ףp=JE@+@fdmnnmnnnlfeg(\µA@@fefdnnnnnnnnf@C@@egfgfdnmninnnh(\uF@ffeeefd@nnnnnnnnfegfe@fdnnnnnnnmeefGz=@u@fffdkomionokf(\C@@efeffdoomnonon ףp=B@eegfffdX@nnnnnnnnfefeeGz=@R@fdmmnnnnnneefQ>@|@effdooojnnoefc@Gz9@@ejeefdninnnnnn c@(\UA@eeffffdT@mmmmmmmmffeeg@c@ I@^@fdmqniimjefee`c@?@@eefdnomnnnnmfc@(\A@@efeffdiinnnnlic@<@eefeefd@qqnknlqjffgefc@P@@fdnnnnnnnneehc@(\uB@X@fgfdooonononed@ @@@eeeefdnqnnqnnm d@ ףp= D@efffffdT@qqmjnnkkeeefg@d@(\µ@@@fdqqlhllkifej`d@N@@fffdljljqmkked@(\µ@@@egfffdnknmmnmld@fegfgfd@lqmiqkmifeffed@Q=@@fdqqnnnmqkeefd@Qk<@@effdlonnnnlkfe@ ףp=K@@efeffdiomjmnki e@?@feeegfd@oonnnnonfeffe@e@Gz;@@fdnnnnnnnnfef`e@ ףp= @@|@eefdnnnnnnnlee@@A@L@ejffflijnnnnmne@Gz9@ffffefd@mmmmmnmmeeeeee@(\•A@@fdlmmmmmmkefie@@;@@fffdoonllkklff@@ejfffdmmnmmnnl f@Q?@feheffdX@milkllljffiff@f@Q=@@fdlqnlnnnjfee`f@Gz=@P@effdllnmmmmlff@ ףp= @@X@eeeefdmmnmnnmkf@Q+>@feefffd@oonnnnnnfejeef@(\•B@ @fdnonmnnnmfeef@Qk<@|@eefdllimmnnleg@Q+?@L@eefffdnnnmmnml g@Gz>@fehfefdR@nnnnnnnnfeffe@g@ @@"@fdnnnnqnnlfef`g@>@6@effdnoonnnnkeg@ ףp=jA@@ffeffdllnnnnong@Q?@eegegfd@llninnnffffefg@(\uA@@fdkgnloojhfeeg@$@effdiimjmmiifh@`A@T@egfefdnonnnnnn h@Qk>@feeegfd|@iieeenljffeee@h@Q8@@fdmqmlmmmkeeg`h@ ףp=J@v@fefdnqnnnoqmfh@ P@@effefdnnnnnnnmh@8@eeffffd@oonmolnk{eeeeeh@@fdqnnnnnnnffeh@(\5G@@effdnmnmnnnnfi@8@r@eeffflkjhjjlmk i@9@feeeffn@limlqllkeeeee@i@Gz8@@fdllllnmklfff`i@@fffdnqmmnnlkei@ ףp= O@h@eeeffdllmllqqmi@GzT8@feeeefdv@nnnnnnnnfefffi@ ףp= E@@fdiqnmnnllfefi@(\D@:@fffmmqnlnnqkfj@ ףp=M@@eeeefdnnnnnqnn j@@7@fegfefd@nnnnnnmjeeefe@j@Q+8@@fdnnnmnnnnfee`j@Gz7@@fefdnqnnnnnlfj@(\UL@@eeeefdnqnmmnnlj@Q=@feefffd@nlnlinnieeeefj@Gz9@@fdnnojnnqqffej@Gz8@@effdqqonnnqmek@K@p@eheefdqqnlnkqk k@Q8@ffeeffdX@nnnnnnnnfefef@k@GzT<@@fnnknllnnjfff`k@Qk;@@fefdnnnnnnnmek@`N@|@eeeffdqqnqnnqlk@@7@ffjfffd@nnnnnnnqfegfek@8@T@fdnmnnnnnmffik@@G@@fefdnnnnnnnlfl@Gz<@@egfgfdeenelgef l@Q+<@feffefmv@qqnnnnqlfeiff@l@Q+8@@fdmmnnmnnl}fef`l@H@fefdnnllllllfl@ ףp=K@@effefdkkmlmlkjl@Qk7@ffffefn@nnmmmnnnfffefl@?@D@fdnnnnnnnqfegl@(\I@@fffdqqnnnnqqfm@ ףp=E@ @fifefdnnnnnnni m@(\u@@eefeefd=@nnonnnnoeefef@m@@;@@fdnonnnnnlfef`m@F@H@fffdnnnnnnnfem@(\N@@ehfefdnnnnnnnnm@Gz9@eeffffd@iomimllifefffm@ ףp=O@@fdiqeiqlmifefm@ ףp=L@0@fffdnnnnnnnkfn@Gz:@@eefefnlknnnnnj n@7@feeeefdJ@qqnnnnqmfeffe@n@K@P@fdlqnlnnlkfff`n@@J@;@eefdmmnmnnokfn@Gz9@D@eeeefdnnnnnnnnn@ ףp=N@fefeffd@nnnnnnnmfefefn@ ףp=I@@fdmqqkmlmlfefn@H@fefdgilmmmlifo@Gz9@@eefefdnnnnnnnn o@Q;@ffeeffd@minlknnlfeeef@o@@:@h@fdnnnnnnnmffe`o@(\K@@fefdnnnnnnnnfo@(\G@@efeffdqlmhmmqh|o@feffffdd@nqnnnnnmfegfeo@@=@@fdnilnnnni